en

Return & Exchange Policy
1. Exchange / Claim Period
The shop accepts product claims or exchange requests within 7 days from the date the customer receives the product, based on the delivery date confirmed by the shipping company.
Requests made after this period will not be accepted under any circumstances.


2. Conditions for Product Exchange
Products requested for exchange must meet all of the following conditions:

The product must be in perfect condition, unused, and free from damage, breakage, cracks, or signs of dropping.
All original packaging, product box, and accessories must be complete as originally received.
A receipt or proof of purchase must be provided when requesting an exchange (if applicable).
❌ Products damaged due to customer use will not be eligible for exchange under any circumstances.


3. Responsibility for Return Shipping & Shipping Fees
If the issue is caused by the shop or a manufacturing defect:
The shop will be responsible for all shipping costs related to the exchange.
If the exchange is due to the customer’s personal preference:
The customer will be responsible for all round-trip shipping costs.

4. Processing Time for Replacement Product
After the shop receives and inspects the returned product,
a replacement item will be shipped within 2–3 business days
(excluding public holidays).


5. Refund Policy
The shop does not offer cash refunds or bank transfers.
Customers may exchange the product for a new item of the same model or another model, subject to the shop’s exchange conditions only.